1. To register Sinospecial account is free and easy. With sinospecial account, you can make order and check the status of your order.

2. How can I make an order from Sinospecial.com?
  a. Before ordering, please sign in or register with Sinospecial account for free.
  b. Choose products and add them into your shopping cart.
  c. Click "Checkout", then enter shipping and payment information.
  d. Once your order's payment is confirmed, you will receive a confirmation email which means we received your order.

3. Accepted Payment Methods
  Sinospecial currently accepts Credit Card and Paypal.

4. Is it safe to shop at Sinospecial.com?
  At sinospecial.com, we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through Paypal are processed by Paypal company. It is considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice.

5. Where can you ship to?
  We ship products to everywhere in the world.

6. Something customers need to pay attention to
  A Sinospecial sends goods to you from China, so you are IMPORTER. In many countries, it means you will be liable for import duties and other taxes. It's your duty to pay the taxes/charges on the receipt of the items.

  B  Generally most of the couriers can not deliver products to PO BOX, so please provide us a physical address.

  C When ordering, please provide your valid phone number so that the courier can contact you when your item arrives.

7. Viewing Prices in different currencies
  The default currency displayed on Sinospecial will be US dollars, but you can easily change it to any of the following currencies:

  - US Dollar (US$)
  - Euro (€)
  - British Pound (£)
  - Canadian Dollar (CA$)
  - Australian Dollar (AU$)

8. After payment, how can I check the status of my order?
   You also can log in your Sinospecial account to check status of your order.
   You can also contact our online customer service representative or send email to us to get help.